10.1. Definitions (for the purposes of this section)
10.1.1. Client Data – any data, materials, and information (including personal data) uploaded/provided by the Client to the Platform or received from integrations connected at the Client's choice.
10.1.2. Data from Open Sources – information aggregated by the Platform from publicly available Internet sources, including, but not limited to, review systems, navigators, media/articles, social networks, competitor websites, and other public resources.
10.1.3. Data Owners - natural/legal persons who own the rights to the respective sources from which Data from Open Sources enters the Platform.
10.1.4. Results - any reports, visualizations, indicators, and other output materials automatically generated by the Platform based on Client Data and/or Data from Open Sources (including Research Results).

10.2. Data Rights and Licenses
10.2.1. Client's Ownership. All rights to Client Data are retained by the Client. The Provider does not acquire any rights to them, except for the limited license under para. 10.2.3.
10.2.2. Rights of Data Owners. The rights to Data from Open Sources belong to the respective Data Owners; the Platform processes only publicly available information to the extent permitted by law and the rules of the platforms.
10.2.3. License to the Provider. The Client grants the Provider a non-exclusive, royalty-free license, limited in purpose and for the term of the Agreement, to use Client Data solely for: (i) providing and supporting the Services, (ii) improving the operation of the Services (see para. 10.7 for details), (iii) ensuring security/backup, (iv) complying with legal/authority requirements if there is a legal basis.
10.2.4. Results. Unless otherwise expressly stated in an order/supplementary agreement, the rights to the Results (as a set of automatically generated materials), excluding the Provider's materials/IP (source code, models, algorithms, templates), belong to the Client.

10.3. Data Collection and Processing
10.3.1. Client Data. The Client guarantees the legality of uploading/using, the existence of all necessary rights/bases (including the consent of subjects if necessary), and compliance with the AUP/applicable law.
10.3.2. Data from Open Sources (Aggregation). The Provider carries out the automated collection, aggregation, and processing of Data from Open Sources, including the application of AI technologies and filtering/'cleaning'. The Provider makes reasonable efforts to ensure the quality of processing, but does not guarantee the absolute accuracy, completeness, or timeliness of such data; they are provided 'as is'.
10.3.3. Independence from Sources. The Provider does not control the availability and composition of Data from Open Sources; the suspension of access to data/modification/deletion of information by Data Owners is not a breach by the Provider and is not a deterioration in the quality or completeness of the Services.

10.4. Restrictions, Publication, and External Use
10.4.1. Internal Use. The Client shall use the Data (including the Results) exclusively for its own internal needs.
10.4.2. Compliance with Data Owner Restrictions. The Client undertakes to independently comply with all legal/technical restrictions of the Data Owners (consent for use, terms of use, robots.txt, etc.).

10.5. Accuracy, Liability, and 'As Is' Condition
10.5.1. The Provider is not liable for: (i) errors/inaccuracies/distortions in Data from Open Sources; (ii) the consequences of the Client's decisions made on the basis of the Results. The Client independently verifies the suitability of the Results for its purposes.
10.5.2. The Provider has the right to suspend or restrict access to individual data/functions if: a) the Data Owner has imposed restrictions; b) access to the sources is suspended/terminated; c) the Client violates the Agreement or the rules of the respective sources; d) it is necessary to comply with the law/protect the rights of third parties.

10.6. Export, Storage, and Deletion
10.6.1. Export. During the Subscription period, the Client has the right to export the Results and, where provided for by the functionality, copies of Client Data, in supported formats.
10.6.2. Storage and Backups. The Provider ensures storage and backup to the extent necessary to provide the Services and comply with the SLA; technical backups are retained for a limited time and are then overwritten.
10.6.3. Deletion/Anonymization. At the request of the Client's Administrator, the Provider shall delete/anonymize data within the functional/legal possibilities. The procedure upon termination is in Section 19.

10.7. Use for Service Improvement. By default, the Provider does not use the content of Client Data/Results to improve the Services in a form that allows for the identification of the Client/subjects. The use of anonymized aggregated metrics (performance indicators, error types) for monitoring quality/security is permitted.

10.8. System Data and Usage Accounting. The Platform may collect telemetry, authentication/event logs, performance metrics, and consumption accounting (for billing, SLA, AUP, and support). This data does not include the content of Client Data, unless it arises from an incident/support request.

10.9. Third-Party Claims and Indemnification. In case of claims from Data Owners/third parties related to the Client's use of the Results/Data contrary to the Agreement or the terms of the sources, the Client shall, upon request, provide documents/explanations, and shall also indemnify the Provider for reasonable damages, fines, and expenses (including defense costs) to the extent consistent with Section 18.

10.10. Content Restrictions. It is prohibited to upload/process in the Platform categories of data prohibited by the AUP or expressly restricted by law/documentation (e.g., particularly sensitive PD – if not provided for functionally and by a separate agreement).

10.11. Security Incidents. In case of a confirmed Security Incident, the Provider shall act according to the notification and response procedures established in the DPA and security policies, and shall take reasonable measures to restore integrity/availability.

10.12. Form of Analytics Provision. The Provider provides analytical materials exclusively in the Platform's interface; they are generated automatically and are not subject to manual revision or provision as separate documents, unless otherwise expressly provided for in a Supplementary Agreement/Order.